- Pour at least three inches of Pristine Oil® into your vase - Gently place your candlesticks into the vase - Allow to soak for thirty minutes, light and enjoy!
Everlasting Candles are to be used exclusively with our Pristine Oil®. Please do not mix, dilute, use or add any other oils.
Pristine Oil® is a clean burning, refined mineral oil. Everlasting Candles are exclusively to be used with our Pristine Oil®.
Everlasting Candles exclusively use Pristine Oil® which is clean burning, smoke and scent free.
If you would like to apply to become a wholesale vendor, please submit a vendor application.
Please note we will only contact successful applicants.
To extinguish the flames, simply blow them out. Do not use a snuffer as it can negatively impact the candlestick.
Shipping costs will automatically calculate at the check out page.
USA Orders Free shipping on all orders being shipped within the USA for orders over $60 USD, and a flat rate of $8.99 USD for orders under $60 USD.
CANADA Orders We offer a flat rate of $20 USD on all orders shipped to Canada.
All orders are generally processed and shipped within 1-3 days from purchase.
All orders are shipped expedited with UPS or USPS. Typical shipping times are between 2-10 business days, but are subject to the shipping carriers. Once a package has been shipped, we have no ability to affect the delivery speed.
As soon as your order has shipped you will receive an email with your tracking details. Please use the tracking number provided to locate your package on the carriers website; UPS or USPS.
At this time we only ship across North America. When worldwide shipping becomes available we will make sure to update the website.
As soon as your purchase is complete we start the processing and packaging immediately so we can get your order to you as soon as possible. No changes can be made to the shipping address or order. If the package is returned to us due to an incorrect or insufficient address you will be automatically refunded minus the cost of shipping. Please note it is UPS/USPS’s policy to charge their service fee regardless of delivery or return.
We ship all orders with tracked shipping to ensure the order arrives. If your order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. If a claim needs to be submitted, it is the responsibility of the customer to submit that claim directly with the shipping carrier. Please use the tracking number provided to make a claim on the carriers website.
WE PERSONALLY GUARANTEE EVERYTHING WE SELL At Everlasting Candle Co® we have a 100% satisfaction guarantee for all orders purchased directly through our website. If you’re not completely satisfied with the quality of our products within 30 days of purchase, you may return them for a full refund, subject to this policy:
Original Receipt – A full refund will be issued based on the original tender. Refunds are based on the purchase price shown on the original receipt. Credit card purchases will be credited back to the original card. To be eligible for a refund, all items must be returned.
Tracked Return Shipping - Please note the return shipping cost is the responsibility of the customer. We recommend a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.
Contact Us - To start a return please contact us at firstname.lastname@example.org. Please include photos of the items you would like to return, as well as the original receipt. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages / Issues - If upon reception of your order you inspect damage, or if the item is defective or incorrect please contact us immediately at email@example.com so we can evaluate the issue and make it right.
Please be aware there are no refunds or exchanges after 30 days from purchase.