Free shipping over $60 across Canada and USA - Due to Covid-19 & The Holiday Season there are processing and shipping delays

Shipping

How much does shipping cost?

You can find our shipping fees directly at the check out page.

Within Canada, we offer Free Shipping for orders over $60, and a Flat Rate Shipping of $8.99 for orders under $60.

Within the USA, we offer Free Shipping for orders over $60, and a Flat Rate Shipping of $8.99 for orders under $60.

So enjoy the free shipping while it lasts!

How long does it take to receive my order?

Due to Covid-19 and The Holiday Season, we are currently experiencing processing and shipping delays that are out of our hands. Please know we are trying as hard as we can to get your order to you.

All orders are generally processed within 2-3 weeks of the order being submitted.

Typical shipping times are between 5-10 business days in Canada and 10 -20 business days in USA

Can I track my order?

As soon as your order is shipped we will email you with your tracking details. Please use the tracking number provided to locate your package on the carriers website:

- Canada Post for orders within Canada.

- USPS for orders in the United States.

Do you ship internationally?

At this time we only ship across North America. When worldwide shipping becomes available we will make sure everyone knows who enters our website.

Orders outside of Canada may be charged applicable duties, fees and taxes by the shipping carrier that are outside the control of Everlasting Candle Co.

Can I change my delivery address after I've ordered?

As soon as your purchase is complete we begin the processing and packing so we can get your order to you as soon as possible. If you have provided an incorrect or incomplete delivery address please email hello@everlastingcandleco.com and we will do our best to update your address however, we cannot guarantee it will be possible.

Can I return my item?

Please see our refund policy for more information.

What if my package is missing or hasn't arrived?

If your package is missing, in transit or hasn't arrived yet, it is the purchaser’s responsibility to liaise with the carrier.

Please use the tracking number provided to locate your package on the carriers website:

- Canada Post for orders in Canada.

- USPS for orders in the United States.

It you require additional information, you can call Canada Post + 1 866 607-6301 or USPS +1 360-733-7883.

No refunds or replacements will be given for products missing or damaged in transit. If a claim needs to be submitted, it is the responsibility of the purchaser to submit that claim with the shipping carrier.